VeriSM™ helps organisations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all of the organisations’ capabilities and responsibilities are deployed in the delivery of superior service.
VeriSM™ is an enterprise service management approach for the digital age, focusing on the view of service management. The VeriSM™ model allows organizations to produce and deliver the right product or service at the right time to their consumers, whilst allowing for customization and alignment to the type of business, the size of the organiSation, business priorities, organizational culture, and even the nature of the individual project or service.
In the VeriSM™ model, governance and service management principles are relatively stable elements, only changing when the needs of the organization change. The Management Mesh is flexible and is adjusted as required for products and services, for example to integrate a new management practice or a new technology. In four stages the product or service is defined, produced, provided and supported (Define, Produce, Provide and Respond).
VeriSM™ is a registered trademark of IFDC.
VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry-level for those wanting to work in IT, service management or with digital services.
Duration: 90 min
Number of questions: 30 (Multiple Choice)
Pass mark: 65%
Open book: Yes
There are prerequisites for this course.
I would like to request onsite training for the following course: VeriSM™ Foundation E-Learning E-Learning