Service Management

The Certified Agile Service Manager course is accredited by the DevOps Institute and provides delegates with an in-depth knowledge and understanding of the agile service management (ASM) approach. Delegates will learn why ASM is being used by organizations to provide ‘just enough’ service management process and control to deliver value. Studying the ASM roles, artifacts and events will help delegates to apply ASM in their own organisations.

The course

Get CASM trained at your own pace
90 or 150 days online access
Fully accredited
Includes videos, quizzes, exercises, and sample exam
Exam voucher
Tutor support available via email

Target group

The training Agile is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

SCRUM evangelist
Anyone interested in learning more about Agile and SCRUM from a product and process perspective
Consultants
Internal and external suppliers
Process stakeholders

Knowledge Objective

  • 13 lessons covering an introduction to ASM and its relationship with Scrum, Scrum and ASM roles, Scrum and ASM events, Scrum and ASM artifacts, and getting started.
Certification

Certified Agile Service Manager (CASM)®


Generic course information

Study duration: 16 hours

Lesson 1: Why Agile?
Lesson 2: Agile Practices
Lesson 3: Introducing Agile
Lesson 4: Agile Process Design
Lesson 5: Scrum Basics
Lesson 6: Roles Part 1: Scrum Roles
Lesson 7: Roles Part 2: ASM Roles
Lesson 8: Artifacts Part 1: Scrum Artifacts
Lesson 9: Artifacts Part 2: ASM Artifacts
Lesson 10: Events Part 1: Scrum Events
Lesson 11: Events Part 2: ASM Events
Lesson 12: Getting Started
Lesson 13: Exam Preparation

Examination requirements

Exam duration: 60 minutes
Exam format: closed book, multiple choice
Exam delivery: online, webcam proctored
Exam pass mark: 26/40 questions (65%)
Exam vouchers must be requested within 6 months of purchase

Costs

Training costs: £ 499,-

Packages

E-learning courses provided by IT Training Zone Ltd, an accredited training organisation.

DevOps Foundation® and Certified Agile Service Manager (CASM)® are registered marks of the DevOps Institute.

Course dates and locations

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