ITIL® 4 Specialist – Drive Stakeholder Value E-learning

ITIL® 4 Specialist – Drive Stakeholder Value E-learning

Course details

Type of training: e-Learning
Duration: 1 year
Training costs: £ 699 + VAT

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Service Management

ITIL 4 Specialist Drive Stakeholder Value (DSV) course explains key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and much more

The core concept behind Drive Stakeholder Value is to provide an understanding of how to convert demand into value through IT-enabled services. The course covers key topics like service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.

The course

This module covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.

It empowers candidates and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment.

The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.

The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.

Target group

The training ITIL® E-Learning is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

Relationship/Customer
Experience Managers
Business Analysts
Account/Service Delivery Managers
Service Desk Managers
Service Level Managers
Service and Solution Architects
Product owners
Project Managers
Portfolio Managers
Supplier Managers
Vendor Managers
Contract Managers
Customer Experience/user experience designers

Knowledge Objective

  • Understand how customer journeys are designed
  • Learn the ways to design and improve customer journeys
  • Understand how to target markets and stakeholders:
  • Learn the characteristics of markets
  • Learn marketing activities and techniques
  • Learn how to describe customer needs as well as internal and external factors that affect these
  • Learn how to identify service providers and explain their value propositions
  • Understand how to foster stakeholder relationships
  • and more
Certification

ITIL 4 Specialist Drive Stakeholder Value

Prior knowledge

To take this course and attend the exam participants must have passed their ITIL 4 Foundation examination.

Duration

1 year. -


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Programme

Duration:
One of the many great things about this course is that you are the boss of your deadline. You decide the pace, so you can go as slowly or as speedily as you like.

Multi-Device Capability:
You can follow this course on any device you like, be it your computer, laptop, tablet or smartphone. If you leave a lesson unfinished on your computer, you can continue where you left off on your smartphone.

Course Modules:
Introduction to ITIL4 Drive Stakeholder Value
Customers Journey
Explore Target Markets and Stakeholders
Engage By Foster Stakeholder Relationships
Offer by Shape Demand and Define Service Offering
Agree by Align Expectations and Agree Details of Service
Onboarding by Onboard and Offboard Customers and Users
Co-creation by Ensure Continual Value Co-Creation
Realisation by Realise and Validate Service Value
Two Practice Exams

Examination requirements

This course is designed for you to, hopefully, pass your ITIL 4 Create, Deliver and Support exam. You can go through the course at your own pace, and afterwards apply for the exam when you feel you are ready to do so. You will find out more about how to register for your exam at the end of this course.
Before you book your exam date, you can test yourself with our trial exam. This will be a good benchmark to see if you are ready for the real thing. Another indicator of how exam-ready you are, is the retention bar in the upper right corner of each page. This bar is linked to the MemoTrainer, and will only fill up if you answer your MemoTrainer questions correctly. If this bar is above 80%, you are ready!

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Cost & Packages

Description Cost
Training costs £699 + VAT

Packages

This course is provided through Pink Elephants E-learning portal. Price is excluding VAT. Please allow 24 working hours for course setup.