ITIL® 4 Quick Guide
ITIL® 4 Quick Guide: Getting Started with ITIL ITIL 4 is the most popular IT service management (ITSM) framework, but getting started can seem overwhelming. To help you on your journey, we’ve created a quick guide to introduce… read more
ITSM Trends 2021 and Beyond: The Future of IT Service Management
In this legacy article we look at ITSM trends that were prevalent in 2021. As IT service management (ITSM) embraces new technologies, many organisations still lack the high-level capabilities needed to match their ambitions. In response, Freshworks partnered… read more
Freshservice Benchmark Report 2024
At Pink Elephant, we are proud to partner with Freshworks to provide cutting-edge IT service management solutions through Freshservice. As a trusted partner, we leverage Freshservice’s industry-leading tools to help organisations streamline their IT operations, boost productivity, and… read more
ITSM Self-Service Whitepaper
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