Pink makes waves with new IT Services company

• Pink News

April 24, 2023

Pink Elephant EMEA has announced the launch of a new IT Services company based in South Africa.

Blue Ocean IT Services is a 100% subsidiary of Pink Elephant EMEA and is based in a brand-spanking new Managed Service Centre of Excellence in the heart of Johannesburg.

It is set to be a game-changer for our IT Support offerings, with unmatched value at economical prices and with a 24/7/365 service offering.

Get a 60-second quick quote for IT services here

The hub is based in South Africa but does not commercially operate in South Africa. We have designed this service specifically for our wider international client base.

Pink Elephant EMEA’s managing director, Gijs-Jan Huisman, said:

“The Blue Ocean Centre of Excellence in Johannesburg is an incredible added feather to Pink EMEA’s cap – we have access to a large, experienced and multilingual IT pool, and the time zone similarities means we can deliver an optimum service but at a competitive price. We’re so excited to launch this new branch with our global clientele!”

Click to read: Ten benefits of outsourcing a service desk

Geographically centralised

Crucially, we are geographically centralised, located for ‘follow the sun’ support across the globe.

Further, our service desk staff are all SDI- (Service Desk Institute) and ITIL Foundation-certified as a minimum. And, while English is the standard language used, our staff can offer support in no less than six languages, including German, French, Mandarin and Dutch.

Our Service Centre has been built on Service Management Best Practices implemented by the industry leaders of Service Management, using proven and robust processes and procedures.

• KEY FACTS ABOUT BLUE OCEAN IT SERVICES:
  • A new Network Operations Centre.
  • SecOps as a service, including ISO on demand.
  • Extended Cloud Support Services (including AWS and Google Workspace).
  • On Demand 3rd Line application support.
  • All alongside our 24/7/365 highly skilled multi-lingual Service Desk agents and world-class Service Management team.

There are three different models to choose from:

1. Dedicated Support Staff
2. Shared Services
3. Hybrid

“We are a Family” – hear how our staff are loving working in the Centre of Excellence below

Sam Smith, Head of Managed IT Services for Pink Elephant EMEA, said:

“We officially started in mid-October 2022 to search for the ideal office space. The main factor for us was to consider the staff in travelling to and from the offices since we wanted to make it as simple and convenient for the staff as far as possible.

“The construction of our office space in Rosebank and ordering all the IT equipment and getting our infrastructure in place took six weeks.

“We managed to move the telephony lines and complete the migration seamlessly without customer impact. This was a huge milestone for us.”

Continuous Improvement mindset

At Pink, we have a Continuous Improvement mindset and culture, internally as well with the customers’ hats on. As far as possible, we recruit to be customer-culture fit, show willingness, and be flexible to adapt to ours as well the customer business changes, when needed.

We are dedicated to improving the end-user experience and we want to work with our customers to move beyond SLAs (Service Level Agreements) to XLAs (EXperience Level Agreements), ultimately measuring performance based on what is most important to the end-user.

Ultimately, we want to build long-term relationships with our customers and join them on their journey to their success.

Get a 60-second quick quote for IT services here

What do our staff say?

Mahamadou Gassama​​​​ – Service Desk Manager:

“This is a home away from home because people are at the centre of every decision made and work-life balance is of utmost importance. The environment is eco-friendly, and the culture is best, colleagues are authentic, fun, respectful and supportive which makes every minute spent at the office enjoyable and makes me look forward to office days.

“The last Thursday of every month is snack Thursday, where management shares information and celebrates wins, I genuinely love working here.”

Barry Steen – Service Delivery Analyst:

“My time here started over a Teams call and immediately I could sense the company energy. Once I spent some time in the brand-new offices, I could see why! All the staff were smiling and happy to be there. Everyone greeted each other on arrival and the day continued with interactions between staff, department, team leads and management.”

Tshepiso Bokaba – IT Service Desk Analyst:

“I love the spirit of Teamwork we have here, coming together is the beginning. Keeping together is progress and working together is success. We not just colleagues but we are a Family.”

Tatenda Gapare​​ – Quality Assurance Analyst:

“I enjoy working for the Managed Service Excellence Centre as it has proven time and again to be a professional family as the team always stands by us as individuals.

“I enjoy working here as it is a team-based atmosphere and we seem to thrive under pressure. I enjoy making sure that the delivery service that goes out to customers is of the highest quality.”

Get a 60-second quick quote for IT services here