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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
ITIL® 4 Quick Guide
ITIL® 4 Quick Guide: Getting Started with ITIL ITIL 4 is the most popular IT service management (ITSM) framework, but getting started...
What is the ITIL® Service Value System?
A key component of ITIL® 4 is the Service Value System (SVS), which transforms stakeholder needs into tangible benefits. In essence, the...
ITIL® 4 Practices: A Complete Guide
ITIL® 4 practices are a key component of the ITIL 4 Service Value System. They are sets of organisational resources designed to...
Creative Problem Solvers’ Guide to the IT Help Desk
While IT may seem like a profession centred on the hard science of computing, it’s far from dry or intimidating. Beyond understanding...
IT Asset Management: Why It’s Important to Ask ‘Why?’
Leadership expert Simon Sinek once said, "People don’t buy what you do, they buy why you do it". In his TED Talk,...
ITSM Trends 2021 and Beyond: The Future of IT Service Management
In this legacy article we look at ITSM trends that were prevalent in 2021. As IT service management (ITSM) embraces new technologies,...
IT Service Catalogue: Maximising Business Value with IT Service Management
A Service Catalogue is a crucial resource that provides businesses with access to all the products and services offered by IT and...
How to choose an ITSM toolset
Choosing the right IT Service Management (ITSM) tool is one of the most important decisions you’ll make as a service desk or...
Freshservice Benchmark Report 2024
At Pink Elephant, we are proud to partner with Freshworks to provide cutting-edge IT service management solutions through Freshservice. As a trusted...
Digital Transformation – Supporting Change
Digital transformation isn’t just an IT task, it’s a leadership-driven, organisation-wide initiative. While top technologies perform as designed, transformation fails when employees...
DevOps: The Full Stack Approach
Organisations striving for innovation and competitiveness must continuously deliver high-quality value rapidly and cost-effectively. This need drove the demand for IT service...
Digital Transformation: Agile Ways of Working
When transitioning to Agile working methods, organisations must plan carefully - beyond just declaring "we’re doing Agile now". Effective leadership, communication, and...
Digital Transformation – Preparation
When organisations embark on digital transformation initiatives, it’s essential to support the change with the right activities, functions, and ways of working...
Digital Transformation: Triumph, Tragedy and Strategy
When the UK went into its first lockdown in March 2020, many organisations had to quickly adapt to remote working, placing new...
Digital Transformation: Part 15 – People, Process, and Technology
Part 14: Digital Disruption Strong IT leadership is crucial for managing technology through the 'Holy Trinity' of People, Process, and Technology. As...