Service Desk Analyst 8th edition course launch

• Training courses

February 08, 2024

Global ITSM experts Pink Elephant EMEA has announced the addition of another key training certification to enhance IT Support skills.

Service Desk Analyst 8th Edition is the latest e-learning course for users of Pink Elephant’s award-winning online learning platform, the Pink Portal.

Collaborating with PeopleCert, a global leader in the assessment and certification of professional skills, Service Desk Analyst 8th Edition is designed specifically for 1st line IT support, Helpdesk/ Service Desk, and support analysts to excel in satisfying customer needs and addressing issues promptly.

This Service Desk Analyst course reflects the importance of maintaining customer satisfaction as it not only fosters loyalty but also serves as a key differentiator in a highly competitive market.

Nektaria Kriketou, Pink Elephant EMEA’s Head of Education, said:

“I’m very excited to be able to unveil the Service Desk Analyst 8th Edition course, fully accredited by the examining board PeopleCert. This is an important course for anyone working in 1st line IT support, and for Service Desk analysts with responsibilities that evolve constantly.”

She added:

“The diverse skillset that is required to meet the customer demands and deal with problems immediately and effectively is the focus of our Service Desk Analyst e-learning certification course. Accessing through the Pink Portal e-learning platform, our learners can take this and more courses at their own pace and at their own place.”

Why Enroll in Service Desk Analyst 8th Edition?

You will learn key skills in delivering premium-level IT Support that will enhance your CV and job prospects.

The Service Desk Analyst 8th Edition course curriculum covers:

• Understanding the Problem-Solving Process: Learn the systematic steps involved in diagnosing and resolving IT issues efficiently to minimise downtime and disruption.
• Techniques to Increase Customer Satisfaction: Discover strategies to enhance your interaction with customers, ensuring their needs are met with empathy and professionalism, leading to higher satisfaction rates.
• Effective Management of Incidents, Problems, and Change: Gain insights into best practices for handling incidents, navigating through problems, and managing changes within IT environments seamlessly.
• The Importance of an Effective Service Desk Environment: Understand the critical role of a well-structured service desk environment in the overall success of IT operations.
• Building Effective Communications with Customers: Master the art of communication, learning how to convey complex IT-related information in a way that’s accessible and reassuring to customers.

Nektaria said:

“Our long-term experience in the IT Service Management industry, combined with a strong collaboration with PeopleCert, guarantees a curriculum that’s both current and comprehensive, reflecting the latest industry standards and practices. 

“We can’t wait to see our delegates become officially qualified ‘SDI™-Service Desk Analysts.”