Our Case Studies

Pink Elephant’s e-learning courses fit hand-in-glove with Joost-IT’s employee-friendly philosophy. Not only are the modules engagingly interactive, but the bite-sized learning technique allows for greater flexibility to learn when it best suits the employee, who can complete a module in as little as 10 minutes. Research has also shown that...

Tech Data has partnered with Pink Elephant to revolutionise its IT Service Desk. This retail organisation, which supports major brands like HP, Apple, Cisco, and Microsoft, faced significant challenges with its internal IT support service. The organisation recognised the need for an overhaul and sought Pink Elephant’s expertise to deliver...

Teijin Aramid, a global leader in producing high-end, super-strong, and lightweight fibers for industries such as aerospace, Formula 1, and personal protection, recognized the need to streamline and futureproof their IT Service Management (ITSM) processes. To achieve this, Teijin Aramid partnered with Pink Elephant EMEA to implement a comprehensive, one-tool...

Starbucks, the world’s largest coffeehouse chain with over 20,000 locations worldwide, identified a critical need to enhance the quality and efficiency of its staff training programs. Previously, Starbucks relied on multiple training providers, leading to confusion, inefficiencies, and inconsistent course quality. To address these challenges, Starbucks partnered with Pink Elephant...

Isabel Group, Belgium’s leading provider of multibank internet services, partnered with Pink Elephant to achieve ISO/IEC 20000-1:2011 certification, an international standard for IT Service Management. As the largest financial technology company in Belgium, Isabel Group required a partner with deep expertise and proven experience in ITSM to ensure their processes...

The London School of Economics and Political Science (LSE) is a leading institution in social sciences, with a global reputation for excellence. As one of the top universities worldwide, LSE boasts 23 academic departments, 22 research centres, and nearly 12,000 students. Among its distinguished alumni are 18 Nobel Prize winners...

The University of Oxford, the oldest university in the English-speaking world, has consistently been at the forefront of academic excellence. To maintain its leading position, the IT Executive Management Team (EMT) initiated an IT Transformation Programme aimed at enhancing service levels for over 40,000 IT users. Discover how the University...

Brooke is an international organisation dedicated to protecting and improving the lives of horses, donkeys, and mules, providing people in developing countries the opportunity to work their way out of poverty. With the help of Pink Elephant , Brooke successfully achieved ISO 20000-1 certification, transforming its IT Service Management (ITSM)...

Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...

Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...

Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...