Get the ITSM crowd back together online
In this online business simulation workshop you will be playing either a business or IT role in the Mission control room of the MarsLander mission. Working for a company called SPACE-Y.
As a team you will need to balance increasing demands and opportunities from different stakeholders. Innovating new products and service offerings, optimizing existing business value, managing technical debt as well as aligning and improving end-to-end value streams. There is a lot of competition in the market. Speed and quality count.
As a team, you will be faced with running business as usual as well as Transforming to new agile ways of applying ITSM using ITIL®4 concepts.
By playing in a number of game rounds and reflecting and improving between rounds you will also need to apply ‘continual learning and improving’ as a core team capability.
All this with scarce resources and time pressure. All of this working remotely, demanding effective communication and collaboration skills?
The simulation consists of 3 rounds. In each round the team will experience one or more aspects of ITIL®4 and more agile ways of IT Service Management.
Round one: Experience a new way of working
The team must organize themselves and will receive a package of work.
Round two: Collaboration, Visualization and flow
The team will use feedback from their own reflection session to ‘progress iteratively with feedback’.
Round three: Value Streams & value realization
In this round, the team will experience the benefits of working in Value Streams to enable the smooth, fast and safe deployment of new features and services.
The session will be closed with a reflection of the lessons learned and follow up actions. What did we learn and what can we take away and apply in terms of both ITIL®4 as well as remote communication, collaboration and visualization.
If you’re wondering whether the online ITSM simulation is right for your company, consider these questions:
This simulation can be delivered with teams of 7 participants and will take max. 6 hours.
This simulation is designed for roles inside and outside of IT.
This simulation also helps IT Operations teams to take the next steps towards alignment with the DevOps philosophy and ITIL® Practitioner guiding principles.
Key elements of this simulation
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