ITIL
Answers to your questions on ITIL 4.
ITIL 4 How has the lifecycle changed? “Easy – the lifecycle is gone. There is no longer the service life cycle of strategy, design, transition, operation and CSI. The thinking behind this, I believe is that a lot… read more
ITIL®: What’s New In ITIL 4
When it comes to ITIL and IT Service Management, Pink continues to stand out! After 25 years and four versions of ITIL, Pink Elephant is still the one everyone looks to first. Over the years, no other organisation… read more
2019 ITSM Trends
Take a look at the top trends to expect in the ITSM space in 2019 with Troy DuMoulin VP, Research & Development Pink Elephant “Well, another year has come to a close and it feels like it went by… read more
Frequently Asked Questions About ITIL 4
ITIL®, the world’s favourite and most popular IT service management best practice framework, was first released in 1989, ITIL was republished in a new format in 2000 as ITIL® v2, updated in 2007 as ITIL® v3 (with a… read more
ITIL V3 to ITIL 4
Pink Elephant once again leads the way in ITIL certification! Choose the world’s ITIL 4runner for your ITIL 4 certification. When it comes to ITIL and IT Service Management, Pink continues to stand out – after 25 years and 4… read more
The dilemma in a multi-supplier environment.
The other day I was attending a company’s intake meeting when, halfway through, I noticed my client growing increasingly restless. The reason? A major technical issue had occurred that needed their immediate and full managerial attention. So, our… read more
ITIL 4 Certification Path Announced by AXELOS
The New ITIL 4 Certification Path! Just announced by AXELOS – The above diagram depicts the new certification scheme. The ITIL 4 Foundation Certification Course will be available in early 2019 and will include the Core Guidance – Fundamentals… read more
Webinar Series: Integrated Service Management
Driving Maximum Business Value with Integrated Service Management The ultimate goal is to enhance the delivery of business value by improving the end-to-end value chain and businesses are finding that ITIL, Agile, Lean and DevOps have all become… read more
ITIL 4 Update
BREAKING NEWS ITIL® Is Changing! It’s time for another edition of the world’s favourite IT service management best practice framework. First released in 1989, ITIL was republished in a new format in 2000, updated in 2007 (with a slight… read more
15 Essential Practices Of DevOps
DevOps is a coined noun used to describe an evolution of existing IT best practices from ITIL®, Lean and Agile into a development and operations approach that supports automation and continuous delivery. DevOps also encourages a culture of collaboration and learning to… read more