ITSM
Frequently Asked Questions About ITIL 4
ITIL®, the world’s favourite and most popular IT service management best practice framework, was first released in 1989, ITIL was republished in a new format in 2000 as ITIL® v2, updated in 2007 as ITIL® v3 (with a… read more
The Current Status Of DevOps
IT industry experts and forecasters are all talking about it – the time for DevOps is now. Where is your organization with regards to applying DevOps? Are you on par with your peers? An infographic published by Forrester Research shows… read more
ITIL V3 to ITIL 4
Pink Elephant once again leads the way in ITIL certification! Choose the world’s ITIL 4runner for your ITIL 4 certification. When it comes to ITIL and IT Service Management, Pink continues to stand out – after 25 years and 4… read more
The dilemma in a multi-supplier environment.
The other day I was attending a company’s intake meeting when, halfway through, I noticed my client growing increasingly restless. The reason? A major technical issue had occurred that needed their immediate and full managerial attention. So, our… read more
ITIL 4 Certification Path Announced by AXELOS
The New ITIL 4 Certification Path! Just announced by AXELOS – The above diagram depicts the new certification scheme. The ITIL 4 Foundation Certification Course will be available in early 2019 and will include the Core Guidance – Fundamentals… read more
Webinar Series: Integrated Service Management
Driving Maximum Business Value with Integrated Service Management The ultimate goal is to enhance the delivery of business value by improving the end-to-end value chain and businesses are finding that ITIL, Agile, Lean and DevOps have all become… read more
Agile Service Management: a mindset as well as a framework
According to “The Agile Service Management Guide”, Agile Service Management involves: “adapting Agile and Scrum values and practices to IT Service Management (ITSM) processes, process design and improvement activities.” Yet, elements of the Agile Manifesto can appear to… read more
ITIL 4 Update
BREAKING NEWS ITIL® Is Changing! It’s time for another edition of the world’s favourite IT service management best practice framework. First released in 1989, ITIL was republished in a new format in 2000, updated in 2007 (with a slight… read more
15 Essential Practices Of DevOps
DevOps is a coined noun used to describe an evolution of existing IT best practices from ITIL®, Lean and Agile into a development and operations approach that supports automation and continuous delivery. DevOps also encourages a culture of collaboration and learning to… read more
Agile Project Management Benefits
It’s no secret that the Agile Model is fast becoming the preferred way to manage projects. Organisations, teams and even project management software are increasingly responding to a demand for more adaptive and evolutionary processes. And for good reason. In… read more