Easily change the way your users interact with IT through the Cherwell end-user self-service portal. With Cherwell Service Desk software, Pink Elephant can set up multiple portals to service different customer levels or functions.
There are a broad number of service request and incident activities, performed at the Service Desk, that can easily be automated and performed directly by users, decreasing the administration and workload on the Service Desk. Activities such as call logging, password resets, knowledge articles for self-help and ordering from the service request catalogue are just a few services that can be automated through a customised self-service portal.
Designed with you and branded with your colour scheme and logos, the portal facilitates the move to ‘shift left’ and allows for a dashboard view of the service information.