ISO20000Readiness Assessment

ISO20000Readiness Assessment

Ensure your organisation achieves the ISO/IEC 20000 international standard for IT Service Management certificate by taking Pink Elephant’s independent Readiness Assessment.

Why Take the Pink Elephant Assessment?

Pink Elephant’s ISO 20000 Readiness Assessment is an objective survey that analyses whether an organisation’s current IT Service Management state is at a level that will achieve formal certification. The assessment does so by measuring the quality of the organisation’s service management processes against the requirements set out by the International Organisation for Standardisation (ISO).

This is a useful pre-audit exercise which highlights areas of non-conformance which need to be addressed to achieve an ISO/IEC 20000 certificate.

Pink Elephant’s service is entirely independent of all hardware and software suppliers. Therefore, there will be NO hidden agendas in any of the recommendations other than to align the company as closely as possible to the standard.

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What is ISO/IEC 20000?

ISO/IEC 20000 is the only auditable international standard that defines the requirements for an IT Service Management system. In the global marketplace, formal standards provide a common and consistent platform for organisations to work towards.

ISO/IEC 20000 promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements.

The standard is closely aligned with the IT Infrastructure Library (ITIL), the world’s most widely used IT Service Management best practices framework.

Organisations wanting to be formally certified need to be assessed by an itSMF Registered Certification Body (RCB). Once the requirements of ISO/IEC 20000 have been satisfied, the RCB will issue a certificate of conformance, and the organisation will be eligible to use the itSMF ISO/IEC 20000 logo.

What Does the Assessment Involve?

A Pink Elephant consultant will carry out structured interviews with your operational and strategic staff to build a view of your IT service management group, and how the activities they undertake align with those defined by ISO/IEC 20000.

Following the interview stage, the consultant will perform a Gap Analysis. This compares the organisation’s current state against the standard’s requirements and highlights priority areas that need to be redressed before the formal assessment and certification process takes place.

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Eddie Potts

Principal ITSM Consultant + 44 (0)118 324 0620


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