ISO/IEC 20000 is the first international standard for IT Service Management (ITSM), published at the end of 2005 by the International Organisation for Standardisation (ISO). It is the only audit-able International Standard which defines the requirements for an IT Service Management system. The standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements.
The standard is closely aligned with the IT Infrastructure Library (ITIL®), the IT Service Management best practices framework that has already been adopted by tens of thousands of organisations worldwide in order to achieve competitive advantage and service quality. In a global marketplace, formal standards provide a common and consistent platform for organisations to work towards.
Any organisation who wants to be formally certified against the scheme will need to be assessed by an itSMF Registered Certification Body (RCB). Once the requirements of ISO/IEC 20000 have been satisfied, the RCB will issue a certificate of conformance and the organisation will be eligible to use the itSMF ISO/IEC 20000 logo as a sign of their achievement.
Why Use Pink Elephant for Assessment?
The ISO20000 Readiness Assessment is designed to measure the Quality of your Service Management Processes against the requirements defined by the ISO\IEC20000 international standard in Service Management. This is a useful pre-audit exercise which highlights areas of non-conformance which need to be addressed to achieve formal accreditation.
The ISO20000 Readiness Assessment is designed to be an objective survey into the level of readiness of an organisation for the formal certification process.
Through structured interviews with operational and strategic personnel, we build a view of your IT service management group and how the activities they undertake align with those defined as required by ISO/IEC20000.
After the interview stage we perform a Gap Analysis which highlights priority areas as mandated by the standard. This gives you the opportunity to direct the focus on IT to the areas of the standard that require redressing before formal assessment and certification are undertaken.
The ISO20000 Readiness Assessment service is totally independent of all hardware and software suppliers. Therefore, there will be NO hidden agenda in any of the recommendations other than to align the company as closely as possible with ISO\IEC20000.