ISO20000® Foundation E-Learning ISO20000® Foundation E-Learning General Programme Pricing Reviews Course details Type of training: e-Learning Duration: 30 days Training costs: £ 399 Register directly download brochure Our customer rating Trainer Kate Hamblin +44 0118 324 0620 Send an Email Contact Us Service Management ISO/IEC 20000 is an international standard that allows organisations to demonstrate excellence and prove best practice in IT service management. The APMG-International ISO/IEC 20000 and Swirl Device logo is a trade mark of The APM Group Limited. The course This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard. – Get Foundation qualified at your own pace – 30 or 60 days online access – Fully accredited online training – Includes videos, quizzes, exercises, study guides, syllabus and sample exam – Exam voucher – Tutor support available via email Target group The training ISO20000® E-Learning is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for: IT department staff of an organisation that is considering or is already ISO/IEC 20000 certified so as to understand the breadth depth and integration between the processesContracts manager looking to construct ITTs or RFPs to include ISO/IEC 20000; the course will help explain what is involved in the standardSenior IT Managers who will understand the importance of adopting a quality approach to Service Management and understand the value of ISO/IEC 20000 accreditationAnyone involved in Service Provision; this course will show how ISO/IEC 20000 will enable you to transform the Service Provision using best practice from ITIL and ISO9000 Knowledge Objective An understanding of the importance of quality within IT Service Management The quality specifications for IT Service Management The code of practice for IT Service Management Basic concepts of ISO/IEC 20000 Links to other ITSM frameworks Certification Service Quality Management Foundation Certificate Duration 30 days. - Read More Collapse Programme – 6 easy to absorb modules covering terminology, structure, concepts and value – Includes video tutorials, study guides and quizzes – Study duration: 15 hours – Includes free eBook: ISO/IEC20000:2011 A Pocket Guide Lessons in this course: Module 1: Introduction to ISO/IEC20000 Module 2: Service management system general requirements Module 3: Service delivery and relationship processes Module 4: Design, transition, control and resolution processes Module 5: Audits Module 6: Exam preparation We have provided a sample lesson video in the left hand column. Examination requirements This course prepares participants to sit an online examination leading to the Service Quality Management Foundation Certification. – Exam duration: 60 minutes – Exam format: closed book, multiple choice – Exam delivery: online – Exam pass mark: 65% (26/40 questions) – Exam language: Contact us for current translation availability – Exam vouchers must be requested within 6 months of purchase Read More Collapse Cost & Packages Description Cost Training costs £399 Packages Price is excluding VAT. E-learning courses provided by IT Training Zone Ltd, an accredited training organisation. The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries. ISO is the owner of the ISO/IEC 20000 standard.