Service Design deals with the design and development of services and their related processes.
The Service Design stage of the lifecycle starts with a set of new or changed business requirements from the customer and ends with the development of a service solution designed to meet the documented needs of the business. This service solution, together with its Service Design Package, is then passed to Service Transition to evaluate, build, test and deploy the new or changed service, or to retire the service, if this is the change required. On completion of these transition activities, control is transferred to the Service Operation stage of the Service Lifecycle.
There are five individual aspects of service design:
Each individual service solution design is also considered in conjunction with each of the other four aspects of service design
Completion of all of the above activities during the Service Design stage will ensure minimal issues arising during the subsequent stages of the Service Lifecycle. Therefore service design must consolidate the key design issues and activities of all IT and service management processes within its own design activities, to ensure that all aspects are considered and included within all designs for new or changed services as part of everyday process operation.
Now Available ITIL 4 Managing Professional Transition “ITIL v3 to ITIL 4 bridging course” Dates Are Now Available Book Now