Ten benefits of outsourcing a service desk

• Pink News

April 05, 2023

What are the benefits of outsourcing an IT service desk?

When you want to offer that vital human touch to your customer service but you don’t want to employ a whole service desk in-house, then outsourcing is the key. Pink Elephant EMEA’s Head of Managed IT Services, Sam Smith, explains the 10 main benefits:

1. Cost savings: “Outsourcing IT service desk operations can help to reduce costs because there are more cost-effective options offshore – like the service desk run by Pink. It also eliminates the need to hire, train and retain staff in-house, reducing overhead costs.”

2. Multilingual support: “Instead of spending your own time searching for multilingual staff, outsourcing a service desk will have that in place for you. Our service desk, for example, offers English, French, German, Spanish, Italian, Portuguese, Dutch and more.”

Contact our head of Managed IT Services, Sam Smith, to find out more

3. Increased productivity focus on core business: “An outsourced IT service desk frees up valuable time and skilled resources, allowing companies to focus on their core competencies and strategic initiatives while the service provider takes care of IT support.”

4. Improved quality of service: “Many IT service desk providers have specialised skills, expertise and tools, which can lead to higher quality services and faster issue resolution times. Enabling consistently improved service, utilising the core globally recognised working frameworks ITIL® and SDI®.”

5. Access to the latest technology: “Outsourcing an IT service desk can provide access to the latest technology, tools, and processes at a lower operational price than traditional insourced technology, applications or infrastructure with the benefit of industry leading knowledge and the latest product and service enhancements.”

6. Scalability: “An outsourced IT service desk can quickly and easily scale up or down based on changing business needs, allowing companies to easily adapt and respond to meet demand.”

7. 24/7/365 support: “Our managed IT service desk offers 24/7/365 support, which can help ensure business continuity. Around-the-clock support can be beneficial for companies with offices and employees in different time zones, countries or outside of normal office hours.”

8. Reduced risk: “Outsourcing an IT service desk to a reputable provider like Pink Elephant EMEA can reduce the risk of security breaches, compliance issues, and other IT-related risks.

9. Reduced Downtime: “With an outsourced service desk, companies can benefit from faster resolution times and reduced downtime. This can help prevent production losses and reduce the risk of missed deadlines or lost revenue.”

10. Compliance: “And, finally, IT service desk providers will have expertise in industry-specific regulations and compliance requirements. They can help ensure the company is following these regulations and standards, utilising training, people, process and technology. Overall, we reduce the risk of non-compliance and associated penalties.”

Get your quote to outsource your service desk with Pink Elephant EMEA here!