ITIL® 4 Managing Professional Transition

Learn via: Classroom
Duration: 5 days
Price from: £1899
Overview

The ITIL 4 Managing Professional transition module is designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.

The transition module enables candidates to recognise their previous achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy.

This five–day course prepares you for the exam leading to the ITIL 4 designation: ITIL Managing Professional.

  • This course is only available to ITIL v3 Experts or any individual with a minimum of 17 ITIL v3 credits.
  • You also qualify if you have obtained 15 ITIL v3 credits and passed the ITIL 4 Foundation exam.

The course content provides a holistic picture of the critical learning points and knowledge IT management professionals require on key organisational and business topics related to ITIL 4’s new service value system (SVS) and its multiple components.

ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Pink Elephant is globally accredited by PeopleCert to provide ITIL courses for the certification programme.

Learning outcomes
  • Understand the key concepts of service management.
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management.
  • Understand the four dimensions of service management.
  • Understand the purpose and components of the ITIL service value system.
  • Understand the activities of the service value chain, and how they interconnect.
  • Understand how to plan and build a service value stream to create, deliver, and support services.
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams.
  • Know how to create, deliver and support services.
  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand the importance of the ITIL. Guiding Principles and other fundamental concepts for delivering high velocity IT.
  • Understand how customer journeys are designed.
  • Know how to shape demand and define service offerings.
  • Know how to onboard and offboard customers and users.
  • Know how to realise and validate service value.
  • Understand the scope and activities relevant to Direct and plan.
  • Understand the role of GRC and how to integrate the principles and methods into the service value system.
  • Understand and know how to use the key principles and methods of Organisational. Change Management to direction, planning and improvement.
Course Outline

A review of the main differences between ITIL v3’s five-stage lifecycle IT service management model and its 26 processes and functions, compared to ITIL 4’s service value system model and its 34 practices

A review of the SVS model and its components: the service value chain, seven guiding principles, four business dimensions, governance, continual improvement, and a review of ITIL 4’s 34 practices, which are grouped into three operational streams (general management, service management, and technical management)

Key concepts and teachings from the three ITIL 4 advanced IT Specialist courses: Create, Deliver & Support; Drive Stakeholder Value; High Velocity IT

Key concepts and teachings from the ITIL Strategist advanced book and course – “Direct, Plan & Improve” A review and ample discussion of the examinable agenda items, at the end of each module

Practice exams and ample opportunity to reinforce the key concepts needed for the exam

Exam Information:

ITIL 4 Managing Professional Transition examination to allow them to reach the “ITIL 4 Managing Professional” designation. This is a 90 minute, 40 questions multiple-choice exam where 28/40 (70%) is the pass mark.

*The Exam is included within the price of this course

ITIL ATO logo

 

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Prerequisites

Candidates must be either hold the ITIL V3 Expert designation or have a minimum of 17 credits under the ITIL v3 scheme.

Available Courses
Classroom
5 days
Mon 28 Mar
2022
Reading
Limited Availability
£1899 ex VAT
Virtual
5 days
Mon 28 Mar
2022
Virtual Classroom
Virtual learning Center
Limited Availability
£1899 ex VAT
Virtual
5 days
Mon 6 Jun
2022
Virtual Classroom
Virtual learning Center
Limited Availability
£1899 ex VAT
Sorry, there are no published course dates for this learning method currently, please get in contact with us for further information on our next course date.
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