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Enabling Integrated IT Service Management ™ with DevOps, Agile & Lean E-Learning
The integrated service management methodology brings together IT service management, Lean, Agile, DevOps, and organizational change management and is a distinctive and forward-thinking approach that is not available from any other certification program in the industry. This certification enables the validation of skills and knowledge integral to the best practice frameworks that work together to optimize customer value, accelerate speed to market, remove waste, and lower costs.
This essentials’ level certification is designed for those seeking to better understand how several key best practices and methodologies can be integrated to elevate business value by delivering IT services better, faster, and cheaper.
Includes quizzes, student presentation an official syllabus and a sample exam – No additional resources are required – everything that you need to understand the concepts and principles is included. The official exam is also provided in the price of this course.
Enabling Integrated IT Service Management with DevOps, Agile & Lean™ certification is governed by Professional Designations. All rights reserved.
By the end of this certification course, you will be able to articulate:
- The concept of integrated service management in relation to business goals
- The scope, benefits, and key touch points of integrated service management in respect to how ITSM, Lean, Agile, DevOps, and organizational change management practices collectively revitalize your service management initiative, enable process acceleration, reduce risk, lower costs, and deliver customer value
- The differences in perspective and focus of a technology versus a service outcome-focused organization
- The core service management life cycle stages and processes and how they are enabled or modified by other models such as Agile and DevOps
- The core elements of Lean thinking, value stream mapping, and process improvement
- Agile project management practices, including Scrum roles and processes
- How the principles and automated practices of continuous delivery, integration, and deployment improve speed to value and reduce risk
- The key principles of ‘DevOps – The Full Stack’ in respect to improved collaboration, continuous delivery, and automation
- How organizational change management practices can be applied to achieve success with major cultural transformations
By the end of this certification course, you will be able to articulate:
- The concept of integrated service management in relation to business goals
- The scope, benefits, and key touch points of integrated service management in respect to how ITSM, Lean, Agile, DevOps, and organizational change management practices collectively revitalize your service management initiative, enable process acceleration, reduce risk, lower costs, and deliver customer value
- The differences in perspective and focus of a technology versus a service outcome-focused organization
- The core service management life cycle stages and processes and how they are enabled or modified by other models such as Agile and DevOps
- The core elements of Lean thinking, value stream mapping, and process improvement
- Agile project management practices, including Scrum roles and processes
- How the principles and automated practices of continuous delivery, integration, and deployment improve speed to value and reduce risk
- The key principles of ‘DevOps – The Full Stack’ in respect to improved collaboration, continuous delivery, and automation
- How organizational change management practices can be applied to achieve success with major cultural transformations
- Module 1: Introduction
- Module 2: The Evolution towards Integration
- Module 3: Understanding Demand and the Voice of Your Customer
- Module 4: Adopting and Adapting ITIL as a Process Framework
- Module 5: Planning and Building in Iterations with Agile
- Module 6: Making Work Visible with Visual Management
- Module 7: Applying Lean Thinking for Continual Improvement
- Module 8: Accelerating and Automating Value with DevOps
- Module 9: An Organizational Transformation Is Required
- Module 10: Wrap Up & Review
- Module11: Trial Exam
There are no mandatory prerequisites. Work experience in IT services is recommended.
Exam Information
Number of questions: 40 Multiple-choice questions
Pass mark: 65%
Duration: 60 minutes
Closed book
-
Overview
By the end of this certification course, you will be able to articulate:
- The concept of integrated service management in relation to business goals
- The scope, benefits, and key touch points of integrated service management in respect to how ITSM, Lean, Agile, DevOps, and organizational change management practices collectively revitalize your service management initiative, enable process acceleration, reduce risk, lower costs, and deliver customer value
- The differences in perspective and focus of a technology versus a service outcome-focused organization
- The core service management life cycle stages and processes and how they are enabled or modified by other models such as Agile and DevOps
- The core elements of Lean thinking, value stream mapping, and process improvement
- Agile project management practices, including Scrum roles and processes
- How the principles and automated practices of continuous delivery, integration, and deployment improve speed to value and reduce risk
- The key principles of ‘DevOps – The Full Stack’ in respect to improved collaboration, continuous delivery, and automation
- How organizational change management practices can be applied to achieve success with major cultural transformations
-
Learning outcomes
By the end of this certification course, you will be able to articulate:
- The concept of integrated service management in relation to business goals
- The scope, benefits, and key touch points of integrated service management in respect to how ITSM, Lean, Agile, DevOps, and organizational change management practices collectively revitalize your service management initiative, enable process acceleration, reduce risk, lower costs, and deliver customer value
- The differences in perspective and focus of a technology versus a service outcome-focused organization
- The core service management life cycle stages and processes and how they are enabled or modified by other models such as Agile and DevOps
- The core elements of Lean thinking, value stream mapping, and process improvement
- Agile project management practices, including Scrum roles and processes
- How the principles and automated practices of continuous delivery, integration, and deployment improve speed to value and reduce risk
- The key principles of ‘DevOps – The Full Stack’ in respect to improved collaboration, continuous delivery, and automation
- How organizational change management practices can be applied to achieve success with major cultural transformations
-
Course outlines
- Module 1: Introduction
- Module 2: The Evolution towards Integration
- Module 3: Understanding Demand and the Voice of Your Customer
- Module 4: Adopting and Adapting ITIL as a Process Framework
- Module 5: Planning and Building in Iterations with Agile
- Module 6: Making Work Visible with Visual Management
- Module 7: Applying Lean Thinking for Continual Improvement
- Module 8: Accelerating and Automating Value with DevOps
- Module 9: An Organizational Transformation Is Required
- Module 10: Wrap Up & Review
- Module11: Trial Exam
-
Prequisites
There are no mandatory prerequisites. Work experience in IT services is recommended.
Exam Information
Number of questions: 40 Multiple-choice questions
Pass mark: 65%
Duration: 60 minutes
Closed book