ITSM Coaching& Mentoring

ITSM Coaching& Mentoring

In support of the on-going ITSM Service Improvement initiatives, Pink Elephant Consultants can provide subject matter expert support in an on-going capacity.

The role of the Consultant would be to provide guidance, support and advice to the client’s Process Owners/Managers, and Service Management Team as a whole, via regular project meetings and “clinics”.  As such, any deliverables that are produced as part of the engagement will be shared deliverables and the timeliness and quality of which will be dependent upon both the client and Pink Elephant consultant.

Following a brief ‘Discovery’ Exercise, each individual participating in the Coaching & Mentor engagement will be assigned tasks to be completed in advance of the Consultants next scheduled visit.  Where required, the Pink Elephant Consultant will provide the templates and documentation to support the initiative based on the knowledge base we have developed over the years.  This then repeats in a cyclical approach as per the image below:

  • Provide guidance on Best Practice for processes
  • Provide Process Owner ‘clinics’ as required
  • Facilitate process owner ‘group’ workshops
  • Attend project board and provide advice to project board members
  • Assist with Quality Assurance for developed processes

The exact duration and approach for every client is discussed, refined and agreed in line with their exact requirements.  To discuss how our Coaching & Mentoring support would work for you please contact us.

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Gijs-Jan Huisman

Regional Director EMEA +44 (0)7850 776 090

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