ITSM Coaching& Mentoring

ITSM Coaching& Mentoring

Boost your IT Service Management offering with Pink Elephant’s expert-led clinics and personalised project meetings.

Pink Elephant’s roster of ITSM experts are on-hand to engage with you and your team in any area of ITSM that requires service improvement.

By holding regular project meetings and holding tailor-made clinics, our consultants will coach and mentor your company’s Process Owners/Managers, as well as the entire Service Management team, providing guidance, support and advice along the way.

What Does the Coaching and Mentoring Service Involve?

Following a brief ‘Discovery’ exercise, each participant will be assigned tasks to be completed in advance of the consultant’s next scheduled visit. Where required, the Pink Elephant consultant will provide supporting templates and documentation as part of the service.

See the diagram below for a basic outline of the Coaching and Mentoring service cycle.

  • Provide guidance on Best Practice for processes.
  • Provide Process Owner clinics as required.
  • Facilitate process owner group workshops.
  • Attend project board and provide advice to project board members.
  • Assist with Quality Assurance for developed processes.

The duration and approach of this service depends on the client and their needs, which will be agreed upon before the service commences.

To discuss how Pink Elephant’s Coaching and Mentoring service can work for you, please click on the Contact Us button below.


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Gijs-Jan Huisman

Regional Director EMEA +44 (0)7850 776 090

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