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Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Consultancy
Pink Elephant excels in ITSM consultancy, delivering successful, outcome-focused services from concept to completion. Whether you need strategic planning, unbiased assessments, objective analysis, design guidance, ITSM implementation support, or simply a vision of what could be, our team is here to help.
By offering access to our extensive experience and subject matter expertise, we assist clients in delivering customer-focused, cost-effective, and resilient services. We ground our ITSM consultancy in a deep understanding of best practice frameworks like ITIL, COBIT, CMMI, Agile, DevOps, and ISO, and translate them into value-added ways of working. We have a clear view of what excellence in Service Management looks like and recognise interdependencies between practices and deliver tailored solutions that drive measurable improvements.
As a result of our extensive best practice resources, we accelerate the realisation of benefits for your organisation. Moreover, our approachable consultants quickly understand your unique challenges and deliver tailored solutions aligned with your specific goals.
Service Desk Assessment
In order to gain a holistic view of your Service Desk performance, this assessment is comprised of a number of interviews, workshops and time spent desk side for observation. A full report including recommendations for improvement will be produced and prioritised against the strategy.
Visioning & Strategy Design
Identify your key programme drivers, develop your specific goals and deliver a report on your organisation’s vision and strategy – a document that will act as a foundational input into future planning activities. Pink Elephant is than able to assist with the Business Case creation activities.
Software Asset Management Assessment
The SAMScan assessment is conducted through structured interviews with operational and strategic personnel. A view of your Software Asset Management capability, as defined by the ITIL® framework, is obtained and the cultural climate is also being considered.
ISO/IEC 20000 Readiness Assessment
The assessment is designed to measure the quality of your Service Management processes against the requirements defined by ISO/IEC 20000. Moreover, this useful pre-audit exercise highlights areas of non-conformance which need to be addressed to achieve formal accreditation.
ISO/IEC 27001 Readiness Assessment
The assessment is designed to measure the quality of your Security Management processes against the requirements defined by ISO/IEC 27001. Moreover, this useful pre-audit exercise highlights areas of non-conformance which need to be addressed to achieve formal accreditation.
ITSM Process Maturity Assessment
The assessment provides a baseline of the maturity of ITSM processes and allows informed decisions to drive continual service improvement. Additionally, it identifies gaps, inefficiencies, and areas for improvement in ITSM, supporting organisations in their journey towards optimised Service Management.
ITSM Process Design and Implementation
By leveraging the wealth of knowledge within PinkATLAS™ – our comprehensive online ITSM resource hub – these focused workshops provide ITSM implementation support by designing key processes tailored and optimised to your specific needs.
ITSM Tool Selection
Our PinkSELECT™ approach provides a vendor-neutral process for the design of an valuation process and, as a result, helps maximise your investment in tools by developing criteria that ensure a consistent mapping to your Service Management processes.
Service Catalogue Scoping & Strategy
This workshop enables your organisation to define and agree upon a clear and actionable set of core services, while ensuring that key stakeholders have all the essential and practical elements required for successful project delivery.
CMDB Strategy & Design
This workshop provides a deeper understanding of the design requirements, organisational roles, data modelling activities and specific project tasks required to define and implement a CMDB.
Disaster Recovery and Business Continuity
Protect your organisation’s key services. Our consultants will guide you through our Disaster Recovery workshop and will work with your team to scope and prioritise key drivers
SIAM Strategy and Design
Creation of a customised SIAM model, focusing on multi-vendor governance, process alignment, and metrics to effectively manage and optimise supplier ecosystems for seamless service delivery.
Value Stream Mapping
Identifying inefficiencies in workflows by analysing each step of a process, providing insights to streamline operations, reduce waste, and enhance overall value delivery to meet business objectives.
Target Operating Model
Defining an optimised future-state framework for organisational operations, focusing on structure, processes, and technology to align resources effectively, drive efficiencies, and support strategic business goals.
Service Management Office
Establishing a governance framework to standardise ITSM practices, therefore ensuring alignment with business objectives, enhancing service quality, and providing ongoing support for process improvements.
Why choose Pink Elephant as your ITSM Consultancy partner?
- Tailored Consulting: We design customised ITSM consultancy services to align with each client’s unique objectives, industry challenges, and maturity levels for effective outcomes.
- Integrated Approach: We provide a comprehensive framework that integrates ITSM, Governance, Risk, Compliance, and digital transformation for holistic service delivery.
- Focus on Business Alignment: We emphasise aligning IT initiatives with strategic business objectives to ensure IT delivers measurable value and enhances organisational performance.
- One-stop ITSM Shop: We provide a comprehensive range of ITSM solutions and services under one roof, thereby connecting people, process, and technology.
- Global Reach, Local Expertise: We combine our international presence with local market knowledge to provide culturally and regionally relevant advice.
- Thought Leadership: We bring extensive experience and leadership in ITSM best practices, particularly with frameworks like ITIL and SIAM.
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...
AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...