ITSM
Pink Elephant launches podcast ‘The ITSM Crowd’
Pink Elephant has launched a new podcast called ‘The ITSM Crowd’, offering a captivating exploration into the lives of professionals within the IT Service Management (ITSM) world. Hosted by former BBC presenter Linda Serck, ‘The ITSM Crowd’ delves… read more
Pink24 blog: ITSM trends and challenges in 2024
Our Head of Education, Nektaria Kriketou, was lucky enough to jet to Las Vegas for Pink24, the ITSM conference and exhibition hosted by our Pink Elephant buddies in America. Here, she shares her experiences and insights, including the key to successfully dealing with the changes that AI is making to the ITSM world.
Pink Elephant EMEA at SITS24
Pink Elephant EMEA is pleased to confirm its team is returning to exhibit at SITS – the Service Desk and IT Support Show – at ExCeL London on 17-18 April 2024. The exhibition, which is taking place a… read more
Service Desk Analyst 8th edition course launch
Global ITSM experts Pink Elephant EMEA has announced the addition of another key training certification to enhance IT Support skills. Service Desk Analyst 8th Edition is the latest e-learning course for users of Pink Elephant’s award-winning online learning… read more
The Role of Leadership in ITSM Success: Nurturing Growth and Excellence
By Shaz Akhtar, Pink Elephant Associate In the evolving world of IT Service Management (ITSM), the role of leadership cannot be overstated. As someone deeply involved in transformative ITSM projects, I have witnessed first-hand how effective leadership can…
Five key updates in PRINCE2®’s 7th Edition – As the realms of project management continue to expand and evolve, the methodologies guiding them must adapt as well. In keeping with this necessity, AXELOS has unveiled the 7th edition… read moreWhat’s New with PRINCE2?
Ten benefits of outsourcing a service desk
What are the benefits of outsourcing an IT service desk? When you want to offer that vital human touch to your customer service but you don’t want to employ a whole service desk in-house, then outsourcing is the… read more
Pink Elephant announces partnership with 4me
ITSM goes ‘Double Dutch’ Pink Elephant EMEA is delighted to announce its new partnership with 4me®, a leading provider of end-to-end service management solutions. This partnership brings together two Dutch companies with a shared commitment to delivering exceptional… read more
Visit Pink Elephant at SITS 2023!
It’s the most wonderful time of the year for the IT Service Management sector when the Service Desk & IT Support Show (SITS 2023) rolls back into town. The two-day free event returns to the ExCeL in London… read more
Joining forces with TIN Smart Social to provide digital skills
Pink Elephant is excited to announce we are teaming up with digital skills and talent consulting agency, TIN Smart Social (TSS). To support the delivery of their DIGISHEDS – CAN DO DIGITAL programme for disadvantaged young people motivated… read more
