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Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
On-Demand IT Field Service Engineers
Do you need on-site technical support but don’t have the staff?
Utilising our on-demand Field Engineer service could provide your business with the hands-on IT support it needs, wherever your offices are located. Our engineers assist with deployments, installations, troubleshooting, break-fix, testing, and much more. Whether you require next-day, same-day, or project-specific IT support, we are here to help – in no less than 86 countries.
What is On-Demand IT Field Service?
Our expert engineers, fully trained and qualified, are ready to assist when you need it most. In certain locations, getting the support you need can be challenging and costly if you have to send your own staff. Our On-Demand IT Service Engineers provide the ideal solution.
Support Provided by On-Demand IT Service Engineers
Our ‘Smart Hands’ services offer a variety of support options, including direct assistance and general technical troubleshooting on-site at your offices. This encompasses:
- Equipment installation and configuration
- Racking, patch panels, and cabling
- UPS installation/removal
- Physical installation of IT hardware & components (such as switches, firewalls, IMACS)
- Physical IT refresh, deployment, and disposal
- AV equipment support for conference rooms
- Power cycling of routers, servers, and switches
Pink Elephant’s team of engineers are ready to help with all your IT needs.
Smart Hand Services
By utilising Pink Elephant’s on-demand Field Engineer service, you can ensure you receive the right support at the right time. Our team will coordinate and manage the IT Field Engineers, arranging their attendance and ensuring the completion of work at your site. This global, on-demand resource is available to businesses of any size, providing physical IT support at any time, anywhere in the world.
Pink Elephant’s Field Engineer ‘Smart Hands’ service is currently available in 86 countries. Our professional and reliable engineers have the experience, training, and expertise to deliver on-site IT support activities to the highest standards.Get a Quick Quotation for IT Support Services
Country coverage
Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Bermuda, Bhutan, Bolivia, Bosnia-Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Canada, Cayman Islands, Chad, Chile, China, Colombia, Congo, Costa Rica, Croatia, Croatia (Hrvatska), Curacao, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, DRC Congo, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Finland, France, Gabon, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Mauritius, Martinique, Mexico, Moldova, Monaco, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Saint Kitts & Nevis, Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Africa, South Korea, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Turkmenistan, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Vietnam, Virgin Islands-USA, Yemen, Zambia, Zimbabwe.
Why choose Pink Elephant?
- 24/7/365 Coverage – Our Managed Service Centre is open 24/7/365.
- Multilingual Support – English, French, German, Spanish, Italian, Portuguese, Dutch and more.
- Lower Operational Costs – Our fully managed service is accompanied by considerable cost savings and more.
- ITSM Thought Leadership – Globally recognised ITSM Thought Leader for over 40 years.
- Performance Driven – KPI-driven with a significant focus on first time fix and response.
- Innovation – Leading-edge technology and future-equipped service capabilities.