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Managed IT Support
The Pink Elephant Service Desk builds on our track record in Service Management in order to deliver exceptional skills and customer service for our global customers underpinned by global leading technologies and guaranteed data and voice network availability.
Why choose Pink Elephant as your IT Service Management Provider?
24/7/365 Coverage
Our Managed Service Centre is open 24/7/365
Lower operational costs
Our fully managed service is accompanied by considerable cost savings and more…
Performance Driven
KPI driven with a significant focus on first time fix and response…
Multilingual Support
English, French, German, Spanish, Italian, Portuguese, Dutch and more
ITSM Thought Leadership
Globally recognised ITSM Thought Leader for over 40 years
Innovation
Leading edge technology and future-equipped service capabilities
Flexible Solutions
Our Managed Service Desk places the emphasis on the staffing, management and improvement of your customer’s single point of contact to the IT department. Pink Elephant provides certified, experienced people at the ‘peak of their enthusiasm’ to deliver this critical element of customer service excellence, based firmly on ITSM best practices.
The deployment of the team is carried out using a proven transition plan suitable for any organisation, and provides immediate access to globally tested ITSM processes and procedures – fully documented – allowing for the implementation of key best practice disciplines from the outset.
