Value Stream Mapping

Value Stream Mapping analyses the steps from customer need to value delivery and each step is analysed in terms of its value contribution to the customer. Involved parties, essential activities and process steps are identified. Data-driven questions are answered, interviews are conducted, processes are visualised and value chains are mapped. The objective is to minimise waste and increase effectiveness.  

Pink Elephant’s Approach to Value Stream Mapping

1. Define the Scope and Objectives

• Identify the Value Stream: determine which IT service or process will be mapped. Common examples include incident management, change management, or service request fulfilment.
• Set Clear Objectives: establish what you aim to achieve with the VSM exercise, such as reducing lead times, improving service quality, or eliminating bottlenecks.

2. Map and Analyse the Current State

• Gather Data: collect data on the current process, including process steps, decision points and waiting times.
• Visualize the Process and include metrics: create a visual map of the current state and document key metrics. 
• Identify Waste and Inefficiencies: such as duplicate work, defects or unnecessary steps
• Root Cause Analysis: identify the root causes of inefficiencies and bottlenecks.

3. Design the Future State

• Create the Future State Map: develop a visual representation of the optimised process, incorporating the proposed improvements. Ensure the future state map aligns with business goals and customer requirements.
• Define Metrics for Success: Establish key performance indicators (KPIs) to measure the success of the future state process.

4. Develop an Implementation Plan

• Prioritise Improvements: rank the proposed improvements based on their impact and feasibility.
• Create an Action Plan: develop a detailed plan that outlines the specific steps, timelines, responsibilities, and resources required to implement the improvements.
• Communicate the Plan: ensure all stakeholders are informed about the changes and understand their roles in the implementation process

Five Benefits of Value Stream Mapping

• Enhanced Efficiency: streamlined processes lead to faster and more reliable service delivery.
• Reduced Costs: eliminating waste and inefficiencies reduces operational costs.
• Increased Collaboration: involving cross-functional teams fosters better communication and collaboration across departments.
• Data-Driven Decisions: VSM provides a quantitative basis for making informed decisions about process improvements.
• Improved Customer Satisfaction: better service quality and quicker resolution times enhance customer satisfaction.