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Managed Service Desk. Expect more. Expect Pink.
Pink’s Managed Service Desk
The Pink Elephant Service Desk builds on our track record in Service Management in order to deliver exceptional skills and customer service for our global customers underpinned by global leading technologies and guaranteed data and voice network availability.
Why choose Pink Elephant as your IT Service Management Provider?
24/7/365 Coverage
Our Managed Service Centre is open 24/7/365
Lower operational costs
Our fully managed service is accompanied by considerable cost savings and more…
Performance Driven
KPI driven with a significant focus on first time fix and response…
Multilingual Support
English, French, German, Spanish, Italian, Portuguese, Dutch and more
ITSM Thought Leadership
Globally recognised ITSM Thought Leader for over 40 years
Innovation
Leading edge technology and future-equipped service capabilities
Flexible Solutions
Our Managed Service Desk places the emphasis on the staffing, management and improvement of your customer’s single point of contact to the IT department. Pink Elephant provides certified, experienced people at the ‘peak of their enthusiasm’ to deliver this critical element of customer service excellence, based firmly on ITSM best practices.
The deployment of the team is carried out using a proven transition plan suitable for any organisation, and provides immediate access to globally tested ITSM processes and procedures – fully documented – allowing for the implementation of key best practice disciplines from the outset.
Key Features and Benefits:
- Vendor Agnostic: Selecting and implementing ITSM solutions tailored to specific organisational needs, free from vendor bias.
- Tailored Service Delivery: Support for on-premises, cloud, or hybrid deployments, ensuring adaptability to any IT infrastructure.
- Best Practice Development: Leveraging industry best practices to develop ITSM strategies that align with business objectives utilizing the Out of Box capabilities.
- Automation: Unified solutions that integrate ITSM with broader IT management functions, enabling clients to automate their IT workflows.
- Thought Leadership: 30+ years of experience in the Service Management Education and Consulting.
- Agile Project Delivery: Adaptable and agile approach to meet evolving customer needs, ensuring value-driven outcomes.