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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.

Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.

Managed Service Desk. Expect more. Expect Pink.

Pink’s Managed Service Desk

The Pink Elephant Service Desk builds on our track record in Service Management in order to deliver exceptional skills and customer service for our global customers underpinned by global leading technologies and guaranteed data and voice network availability.

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Why choose Pink Elephant as your IT Service Management Provider?

24/7/365 Coverage

Our Managed Service Centre is open 24/7/365

Lower operational costs

Our fully managed service is accompanied by considerable cost savings and more…

Performance Driven

KPI driven with a significant focus on first time fix and response…

Multilingual Support

English, French, German, Spanish, Italian, Portuguese, Dutch and more

ITSM Thought Leadership

Globally recognised ITSM Thought Leader for over 40 years

Innovation

Leading edge technology and future-equipped service capabilities

Flexible Solutions

Our Managed Service Desk places the emphasis on the staffing, management and improvement of your customer’s single point of contact to the IT department. Pink Elephant provides certified, experienced people at the ‘peak of their enthusiasm’ to deliver this critical element of customer service excellence, based firmly on ITSM best practices.

The deployment of the team is carried out using a proven transition plan suitable for any organisation, and provides immediate access to globally tested ITSM processes and procedures – fully documented – allowing for the implementation of key best practice disciplines from the outset.

Key Features and Benefits:

  • Vendor Agnostic: Selecting and implementing ITSM solutions tailored to specific organisational needs, free from vendor bias.
  • Tailored Service Delivery: Support for on-premises, cloud, or hybrid deployments, ensuring adaptability to any IT infrastructure.
  • Best Practice Development: Leveraging industry best practices to develop ITSM strategies that align with business objectives utilizing the Out of Box capabilities.
  • Automation: Unified solutions that integrate ITSM with broader IT management functions, enabling clients to automate their IT workflows.
  • Thought Leadership: 30+ years of experience in the Service Management Education and Consulting.
  • Agile Project Delivery: Adaptable and agile approach to meet evolving customer needs, ensuring value-driven outcomes.