Enabling Integrated IT Service Management ™ with DevOps, Agile & Lean E-Learning

Learn via: E-Learning

Duration: 12 months

Price: £649

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Overview

This course includes a unique ‘Full Stack’ view of DevOps, which is a necessity to successfully enable improved quality, higher speed, and a reduction in costs.

IT organizations are constantly challenged to improve the way services are delivered in respect to quality, speed, and cost. In response to these ongoing pressures, organizations have long turned to ITSM frameworks to improve the quality and value of their service delivery capabilities.

In addition to ITSM practices, recent trends and market pressures have introduced additional models, methods, and concepts designed to further accelerate traditional IT management practices such as project management, software development, and service delivery. However, many organizations find that these practices are leveraged in isolation by different teams. This leads to competition for resources – creating conflict and distracting management’s focus, rather than collaborating and gaining the benefit of integration.

The Enabling Integrated IT Service Management with DevOps, Agile & Lean certification course adds to your knowledge of proven ITSM capabilities and demonstrates how the practices of ITSM, Lean, Agile, and DevOps work together to enable successful outcomes, remove waste, lower costs, and increase business value.

Includes quizzes, student presentation an official syllabus and a sample exam – No additional resources are required – everything that you need to understand the concepts and principles is included. The official exam is also provided in the price of this course.

Learning outcomes

By the end of this certification course, you will be able to articulate:

The concept of integrated service management in relation to business goals
The scope, benefits, and key touch points of integrated service management in respect to how ITSM, Lean, Agile, DevOps, and organizational change management practices collectively revitalize your service management initiative, enable process acceleration, reduce risk, lower costs, and deliver customer value
The differences in perspective and focus of a technology versus a service outcome-focused organization
The core service management life cycle stages and processes and how they are enabled or modified by other models such as Agile and DevOps
The core elements of Lean thinking, value stream mapping, and process improvement
Agile project management practices, including Scrum roles and processes
How the principles and automated practices of continuous delivery, integration, and deployment improve speed to value and reduce risk
The key principles of ‘DevOps – The Full Stack’ in respect to improved collaboration, continuous delivery, and automation
How organizational change management practices can be applied to achieve success with major cultural transformations

Course Outline

Module 1: Introduction
Module 2: The Evolution towards Integration
Module 3: Understanding Demand and the Voice of Your Customer
Module 4: Adopting and Adapting ITIL as a Process Framework
Module 5: Planning and Building in Iterations with Agile
Module 6: Making Work Visible with Visual Management
Module 7: Applying Lean Thinking for Continual Improvement
Module 8: Accelerating and Automating Value with DevOps
Module 9: An Organizational Transformation Is Required
Module 10: Wrap Up & Review
Module11: Trial Exam

Prerequisites

There are no mandatory prerequisites. Work experience in IT services is recommended.

Exam Information

Number of questions: 40 Multiple-choice questions
Pass mark: 70%
Duration: 60 minutes
Closed book

Enabling Integrated IT Service Management ™ with DevOps, Agile & Lean E-Learning

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