Practices make up a core element of the ITIL® 4 Service Value System. In ITIL 4, a practice is a set of organisational resources designed for performing or accomplishing objectives.
The ITIL 4 practices are a set of tools for managing services. Providing guidance on how to manage incidents, enable change, design, and much more.
No matter what your organisation’s operating model is, such as DevOps or a centralised technology approach. The ability to pick a practice that creates, delivers, supports and improves services helps satisfy the ultimate outcome: meeting user needs.
ITIL 4 includes 34 practices categorised into three categories: General Management Practices, Service Management Practices, and Technical Management Practices. Within each practice, ITIL provides various types of guidance, such as key terms and concepts, success factors, key activities, information objects, etc. Below you can find an overview of each practice as well as its purpose.
ITIL is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved.
Pink Elephant is globally accredited by PeopleCert to provide ITIL courses for the certification program.
"*" indicates required fields
We have a number of exciting opportunities to join our growing team. If you are looking for a company where career-minded professionals can achieve success while bringing their best self and qualities to work each day, Pink Elephant may be the company for you!
Find your role.