Why would you want to drive a car without a steering wheel?

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“ITIL® is the industry best practice for IT Service Management. A business without ITIL in today’s time is like a car without a steering wheel. Adopting a combination of other industry best practices alongside ITIL can see your business navigate itself with ease through the curves, bumps and pit stops along the way.” These are the wise words from Naeem Moolla who works at a reputable IT company as a Service Manager to one of South Africa’s leading banks.

Naeem wasn’t always a Service Manager.

He started his career in the IT industry working in the Service Desk and Network Engineering space. When he was promoted to the role of Service Operations Manager, he realised the need to acquire the necessary knowledge and skills to serve his clients and organisation more efficiently.

“It was only meant to be ITIL Foundation, but I was hooked instantly and knew I had to pursue the Expert path,” says Naeem.

It took him a mere 6 months to become an ITIL Expert and in doing so, not only were his efforts realised externally with clients, but internally as well. The achievement of the ITIL Expert certification along with the knowledge gained from months of training provided by Pink Elephant, Naeem was e promoted by management to his current Service Management role.

“ITIL has indeed helped my career. I have been able to impart my knowledge on peers and colleagues. I now have a higher level of IT Service Management understanding and am able to apply this knowledge in many aspects of my role.”

Naeem has since implemented and defined the processes learned throughout his ITIL training into his organisation; with particular focus on the Change Management process.  Only 5 into his new role as Service Manager,  Naeem had compiled a procedure that aligned his client’s internal change process to the already established change control procedures within his organisation.

The results were an immense success! “The clients that have adopted the change process are seeing a reduction in incidents and a better understanding of their environment.” Explains Naeem.  “Through change evaluation, client’s better understand the risks of their changes and avoid making ‘on the fly’ changes.”

Naeem highly recommends taking that first step in completing the ITIL Foundation course and choosing Pink Elephant as a facilitator. “Even if you don’t pursue the Expert path, you will walk away from Foundations with a feeling of fulfilment and enlightenment. Pink Elephant is a wonderful organisation. I am truly proud to say that I did my ITIL Expert Certification with the best in the industry.”

Naeem Moolla

Service Manager